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Terms of sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability. 

 

ICE EQUESTRIAN retains the right to refuse any request or order made by you. If your order is accepted we will inform you by email.  When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the Paypal Account used to place your order and that there are sufficient funds to cover the cost of the goods. 

 

Our Contract

 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order Tthis email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

 

Return of Products

 

If you are wanting to return your products to exchange for a different sizing or because it was not up to your satisfaction. You can return products as long as is in perfect clean condition with tags still on and must be returned in the original packaging and boxes. You must also post products with tracking and to be signed for, if you do not do this we will not take responsibility if the package gets lost. If you do not return the product in perfect clean condition we do have the right to not send out an exchanged product or give you a full refund.

 

Cancellation

 

Customers have the right to cancel under the Consumer Contract Regulations in addition to our Returns Policy:

 

  • If you Return your item(s) to us within 7 days of receipt, in unsoiled, undamaged and unused condition, we will happily Refund them for you.
  • Refunds within the statutory period are made in line with the Consumer Contract Regulations.
  • Please send all Returns to: 

ICE EQUESTRIAN

Ferniehirst Farmhouse,

Stow, Galashiels,

Scotland,

TD1 2SP

 

It is essential that you include a covering note with your parcel, telling us:

  • Your Original Order
  • Your Name and Contact Phone Number
  • We strongly advise customers to obtain proof of postage from the Post Office, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation. Return costs will be covered by the buyer.

 

When customers have received goods that they need to cancel under the Consumer Contract Regulations, we require the Goods to be returned to us prior to any refund taking place. The cost of the return shipping must be paid by the customer.

 

Payment

 

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.  

 

 

Facebook page: Ice Equestrian

 

Instagram page: @Iceequestrian.1

 

Email: iceequestrian@yahoo.com

 

Address:

Ferniehirst Farmhouse,

Stow,

Galashiels

TD1 2SP

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